Shipping policy

Shipment processing time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification when your order has shipped. 

Shipment confirmation & Order tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at averageotakuhelp@gmail.com with your name and order number, and we will look into it for you.

Customs, Duties and Taxes

AO Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, Stolen, or Damaged Packages:

Ownership of packages turned over to USPS and UPS transfers to the buyer. We are not responsible for stolen, lost, held, or damaged packages.