Refund policy

Cancellations
All cancellations are subject to a 10% cancellation fee. This fee offsets all fees accrued from our payment processors. We apologize for any inconvenience.

Specific pre-order items are subject to our 15% restocking fee. The products subject to this fee will describe as such in the product description.

We reserve the right to cancel any suspected fraud related orders. These orders are still subject to a 10% cancellation fee. This fee offsets all fees accrued from our payment processors. We apologize for any inconvenience. Our fraud analysis is determined through Shopify's fraud prevention system in tandem with our own personal judgement.


Returns
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. All returns are also subject to a 15% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is the responsibility of the customer.

You can always contact us with any return questions at averageotakuhelp@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

We sell Manufacture Sealed Products, we are not responsible for any manufacture defects to the packaging or contents this can include but is not limited too the following: Small rips to the plastic, dings on corners, scuffs to the plastic, or any other imperfections to the packaging material, the contents are packaged by the manufacture and any indiscretions is out of our control.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at averageotakuhelp@gmail.com.